Check the source
Follow official provider, regulator and app-store links. Source dates and limitations are shown where they matter.
Understand local payment options, check a transaction, choose safer app habits and know which support channel to use when something goes wrong.

Choose a guide by task. We explain checks and records without assuming a payment method is available at every platform.
How to think about mobile-money payments, merchant acceptance, account checks and transaction records in Kenya.
Read the guide →02M-PESAA safety-first checklist for reviewing an M-PESA merchant payment and keeping useful transaction evidence.
Read the guide →03Mobile moneyHow to verify Airtel Money availability, review current charges and preserve records without assuming acceptance by a particular merchant.
Read the guide →04Mobile appsHow to find an official app, compare it with a mobile website and protect your account on a phone.
Read the guide →05TroubleshootingA calm sequence for checking a pending mobile-money, card or bank payment before deciding what to do next.
Read the guide →06SecurityPractical steps to protect a phone number, mobile-money account and payment app from account takeover attempts.
Read the guide →The Central Bank of Kenya publishes a directory of authorised payment service providers. A provider’s listing does not show which merchant accepts it, whether it is available for your account, or what terms apply today.
Understand mobile-money payments →
Follow official provider, regulator and app-store links. Source dates and limitations are shown where they matter.
Payment options, fees and account requirements can vary. Confirm them in the official cashier or provider terms before acting.
Save the provider receipt and check the merchant account separately. Never share your PIN, password or OTP.
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